Shipping policy
SHIPPING POLICY
Overview
At Trash to Treasure, we are committed to getting your books to you in a timely and reliable manner. Please read our Shipping Policy carefully to understand how we process and deliver your orders. By placing an order with us, you agree to the terms outlined below.
Shipping Destination
We currently ship to addresses within the United States only. We do not offer international shipping at this time. Please ensure your delivery address is located within the US before placing your order.
Shipping Cost
We are pleased to offer free standard shipping on all orders. There are no hidden shipping fees or minimum order requirements to qualify for free shipping.
Order Processing Time
Orders are typically processed within 1 to 2 business days of payment confirmation. Please note that orders placed on weekends or public holidays will begin processing on the next available business day. You will receive a confirmation once your order has been shipped.
Estimated Delivery Time
Once your order has been shipped, estimated delivery is 3 to 8 business days, depending on your location within the United States. Delivery times are estimates only and are not guaranteed. Actual delivery may vary based on your location, carrier workload, and other factors outside our control.
Tracking Your Order
Where available, a tracking number will be provided once your order has been shipped. You may use this tracking number to monitor the progress of your delivery through the carrier's website. If you have not received tracking information within 3 business days of placing your order, please contact us and we will look into it for you.
Shipping Carriers
We work with trusted shipping carriers to deliver your orders. The specific carrier used for your shipment may vary depending on your location and the size of your order. We reserve the right to select the most appropriate carrier for each shipment.
Delivery Address Accuracy
It is the responsibility of the customer to provide a complete and accurate delivery address at the time of purchase. Trash to Treasure cannot be held responsible for orders that are delayed, lost, or undeliverable due to an incorrect or incomplete address provided by the customer. If you realize you have entered an incorrect address, please contact us immediately so we can attempt to make corrections before the order is shipped.
Lost or Missing Packages
If your tracking information shows that your package has been delivered but you have not received it, please first check with neighbors and any other household members, and verify the delivery address on your order. If the package still cannot be located, contact us within 7 days of the marked delivery date and we will work with you and the carrier to investigate the matter.
Delayed Shipments
Occasionally, shipments may experience delays due to factors beyond our control, including but not limited to carrier delays, severe weather, natural disasters, or peak shipping seasons. We appreciate your patience in such situations. If your order has not arrived within the estimated delivery window, please do not hesitate to contact us for assistance.
Damaged Items During Shipping
If your order arrives visibly damaged due to shipping, please take photos of the packaging and the item and contact us as soon as possible. We will work with you to resolve the situation, which may include a replacement or refund in accordance with our Return and Refund Policy.
Undeliverable Packages
If a package is returned to us as undeliverable due to an incorrect address, failed delivery attempts, or refusal of delivery, we will contact you to arrange re-shipment. Additional shipping charges may apply in such cases. If we are unable to reach you within a reasonable timeframe, a refund may be issued minus any applicable shipping costs incurred.
Contact Us
If you have any questions about your shipment or our Shipping Policy, please reach out to us:
Trash to Treasure 401 Schillinger Rd N C249, Mobile, AL 36608, United States Email: drviwid@gmail.com Phone: +1 (251) 508-4239