Refund policy

RETURN AND REFUND POLICY

Overview

At Trash to Treasure, your satisfaction is important to us. We stand behind every book we sell and want you to shop with confidence. If you are not completely satisfied with your purchase, we are happy to assist you with a return or refund in accordance with the terms outlined below.

Return Eligibility

We accept returns within 30 days of the delivery date. To be eligible for a return, the item must be in the same condition in which it was received. Please ensure the book has not been further damaged after delivery. We reserve the right to refuse a return if the item shows signs of misuse or damage caused after receipt.

How to Initiate a Return

To start a return, please contact us within 30 days of receiving your order using the information provided at the bottom of this policy. Include your order details, the reason for your return, and any relevant photos if the item arrived damaged or not as described. Once your return request is reviewed and approved, we will provide you with instructions on how to send the item back.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part, such as receiving the wrong item or an item that was significantly not as described. We recommend using a trackable shipping method for your return, as we cannot be held responsible for items lost in transit.

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed promptly and credited back to your original payment method. Please allow a few business days for the refund to appear, depending on your bank or payment provider.

Partial Refunds

In certain situations, only a partial refund may be granted. This may apply if the item is returned in a condition that differs from how it was originally described, or if it is missing components that were included with the original order.

Non-Returnable Items

Items that are returned after the 30-day window has passed will not be eligible for a refund. We encourage customers to inspect their order promptly upon delivery and reach out to us as soon as possible if there is an issue.

Damaged or Incorrect Items

If you receive an item that is damaged during shipping or that does not match the listing description, please contact us immediately. We will work with you to resolve the issue, which may include a full refund or a replacement, depending on availability.

Exchanges

We do not offer direct exchanges at this time. If you would like a different item, we recommend initiating a return for the original purchase and placing a new order separately.

Contact Us

If you have any questions about our return and refund policy or need assistance with a return, please reach out to us:

Trash to Treasure 401 Schillinger Rd N C249, Mobile, AL 36608, United States Email: drviwid@gmail.com Phone: +1 (251) 508-4239